Offers customer service consulting, training and guides that aim to help businesses acquire and retain customers while building sales.

Provides business training in audio, video, book, and newsletter formats. With an online catalog, newsletter, and press room.

Firm consults with companies to improve customer satisfaction and sales performance. Learn about the company's philosophy, success stories, and past clients.

Supplier of call center equipment offers predictive, auto and power dialers and call-queuing equipment.

Supplies consulting and services designed to help business clients retain customers and employees. Read articles about keeping people loyal.

Find customer service employee training programs for managers and telephone staff. Details a program outline and offers free tips.

Offers training and consulting services to customer service and telemarketing operations. Find out about its training workshops and programs.

Offers telephone training in skills such as customer service, account management, sales, voice tone and vocabulary. Read course descriptions.

Customer service organization offers call center and help desk management training seminars, self-study aids, memberships, and certification.

Provides businesses with contact-center support including consulting and partner integration. Helps rethink and manage CRM and eCRM platforms.

Take online courses to discover how to be a more successful salesperson. Courses on customer service are also available.

Offers customer-service, communication, and telephone-skills training presented through videos, workshops, and electronic formats. View clips.